VIGI APP

VIGI APP

VIGI APP
VIGI APP
2023-12-16 19:23:34 - last edited 2024-07-24 08:22:55

Hi guys,


A client was using the VIGI APP to make changes to the motion detection settings via the VIGI APP, but the push notifications would not sound when cameras detected human motion, I had to drive to visit site to confirm this issue. The cameras were all working fine along with motion human detection events but no push notifications at all been received to both android phones. I uninstalled the VIGI APP off the phone and reinstalled it again but still no success with the push notifications.

 

After three hours of checking the settings in the NVR and testing the motion detection, I noticed that the changes I was making using the VIGI APP was not appearing on the NVR.

 

I disabled the motion detection on the VIGI APP and set the motion detection again using the NVR and the push notifications began to start working again and I could see the changes confirmed on the VIGI APP.

 

Does the VIGI APP make changes to the NVR or it is making the changes to the camera?

Does the NVR make changes to the VIGI APP?

Is the motion detection done on NVR level or camera?

 

 

 

 

 

 

 

 

 

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#1
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4 Reply
Re:VIGI APP
2023-12-18 11:20:18 - last edited 2023-12-18 11:20:33

@Clive_A  bump

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#2
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Re:VIGI APP
2023-12-22 17:45:43

  @Clive_A any answers for this?

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#3
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Re:VIGI APP
2024-01-06 16:04:04 - last edited 2024-01-06 16:04:16

@Clive_A

 

 

I have a client waiting for an update in relation to this important issue, if not resolved I will have to change vendor as client is starting to become impatient.

 

  1. Changing the smart events using the VIGI APP does not push the changes to the NVR
  2. Why does changing the smart events on the VIGI APP disable the push notifications completely?

 

This is very important to have working correctly, otherwise the system is not fit for market and will create alot of site visits to correct these issues.

 

 

 

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#4
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Re:VIGI APP
2024-07-02 13:58:39 - last edited 2024-07-02 13:59:37

Knowing the licenses in use helps me navigate how I can use Deco  for video editing more effectively

 

 

 

 

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#5
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