Good Day!  @Clive_A 

Today I setup an MR200 ROUTER in my clients offsite office and who know YOU ALREADY HAVE A TPLINK DDNS!!!!

I literally logged in with my work tplink work account and just created a TPLINK DDNS HOSTNAME directly connected to the router something[.]tplinkdns[.]com.

Unbelievable that you already have the service READY and you just haven't integrated it to omada? Thats crazy.

It worked perfectly too!! It was super fast and immediately activated and resolved to our dynamic IP.

PLEASE integrate it into the omada suite its would be SUPER USEFUL.

If needed I will create a feature request later if you want. Thanks in advance for your time

  @Clive_A I get it but I mean you DO provide 90% of the service that is the NO-IP and DYNDNS intergration.

Could you at least at a free service too like "duckdns" as an additional alternative ddns service because its a complete free service?They have their API spec on their main page.

Thanks again for you time 

  @Xarishark 

Yeah it feels a bit weird that only no-ip and dyndns are there, with two unknown providers, but at least Omada supports custom. (although some reddit posts claim that custom does not work with afraid(dot)org and other open providers)

in comparison, this is from synology:
 

and this is from ubiquiti:

both of which are aimed at the same smb market, and both have vastly better options. there is certainly room for improvement here.

Hi  @Clive_A ,

I would assume that you are correct, since setting up custom is not as easy as just filling in the blanks in a pre-configured form,

but the current interface does not reflect success/failure in a way that would help understand the issue.

(BTW, if there is no dev interest to add more dynamic dns providers, maybe the solution is to add a KB article with custom setup examples for the major/popular dynamic dns providers?)

as an example i have just registered for afraid(dot)org and setup a dynamic custom dns.

the URL for afraid is as follows: 

and is in similar format to the example made by omada: 

config page:

looks good i guess?

but the status page shows my WAN is offline and update is never made

i have reconnected WAN to force an IP change, to maybe force a manual update

the status page now actually shows my new WAN IP, but status says offline and it does not update the dynamic dns provider

verified by looking up through the major public dns providers: (sorry for the redaction)

waited some time, nothing changes, checked the afraid(dot)org admin panel and it still says my old ip

so something is not right here.. but there are no clearly visible logs or events to debug what is wrong

also, there is a similar thread which i have stumbled upon here on the forums, with the exact same issue (just by searching google for 'omada dynamic dns afraid')

https://community.tp-link.com/en/business/forum/topic/609288

on a different subject:

Omada Pro for contract users.

Omada for small and middle size businesses or users who are into SDN.

(new brand) for consumer-level users.

Probably will charge for firmware upgrades or annual subscriptions in the future. I heard about it but am not sure about how it goes under the discussion of the project/leader team.

that is an interesting approach, while i expect Omada Pro to be contract based to enterprise customers same as HPE/Cisco for example,

i do not understand the logic behind paid updates for a consumer-level brand, when designing a product (or an entire brand) you have to look at the competition, is there any other consumer brand that puts firmware updates behind a paywall?

if you look at asus/mikrotik/ubiquiti/netgear or even more pedestrian stuff like d-link/edimax, which one of them requires payment for updates? i'm actually curious to see how this evolves 

Hi  @Clive_A ,

first, thanks for escalating this issue to both teams, i do hope it gets resolved, although since this may be an issue with the r605/v1 it might get passed due to eol.

regarding the second, more interesting, subject

I totally agree that there should be a premium support solution, i would consider the situation with Netgate, who offer both forum support / "lite tac" support, and full support with SLA, that way they are not limiting the products just to the contract segment.

I have very limited experience with Aruba, specifically the iinstanton line, where they provide free firmware updates and RMA, but actual human support beyond the first 90 days is limited. this is also a decent model.

At work we use Cisco Catalyst switches, where you need to pay for a license, subscription, extended warranty, everything pretty much,

however, firmware updates within the lifecycle of a product are freely available to download, if something bad happens its up to you to figure it out. (and i have spent days unbricking cisco switches, routers and APs, before engaging TAC, just as a learning experience, usually TAC would solve literally anything within the first 1-2 hours of a call)

what i'm getting at is that support and software updates (which always cover multple CVEs too) are too different things that should not be bundled behind a paywall.

with that said, i'm perfectly aware of PaloAlto, checkpoint and fortigate gear which turns into coal once you end your subscription, with extremely minimal functionality or no functinality at all in some cases.

but i'm sure you will agree that even Omada Pro does not target that specific segment.

I fully understand that the vocal majority on forums does not represent the actual user base, a lot of SMBs would usually use an MSP which handles their IT, rather than having someone on prem, and in many cases that MSP would "install and forget" those setups, with hope for as little intervention and maintenance needed post the deployment phase.

those are not the people that complain on the forums about this or that bug, but i would bet that a fair share of those IT folks have been introduced to Omada by first trying it for some time at home, or in a lab.

that enthusiast / geek / homelab / msp market is currently dominated by ubiquiti, you can check the youtube videos of everyone who did paid promotions for omada, you will see that almost all use ubiquiti daily and tested omada just for the review, without actually replacing their daily setups.

one guy even mentioned that while the omada stuff looks and feels great and properly priced, he does not trust the security of it and hence does not plan to use them (he's an MSP), that comment felt like a disservice, but i digress.

but as it currently stands, you are correct and omada line hits the right balance of features and price, and that is the main attraction.

and again for most consumers this is completely overkill, while i use cisco at work and omada at home, i have installed a Deco system at my dad's house and never touched it since, 0 complaints, and he is a good representation of home consumers that just want wifi that works and don't care beyond that.

i will summarize my very big rant with the opinion that software should remain free (honestly, even for omada pro), while support should be limited (say 30-90 days after purchase) and premium (SLA) support should be an option.

i think the biggest challange when you put firmware behind a paywall is that there will always be piracy, and eventually people who do not want to pay, will get it for free, one way or another. (and then come on the forums to whine when something does not work)

a path of less friction is to give the update for free, but offer paid help to install/troubleshoot.

/my 2 cents

  @NinjaMonkey Im right there with you on the matter of troubleshooting and support but that should also include a FAR better documentation than what currently is existing in Omada SDN.