@Solla-topee 

Hi @Solla-topee,

Thanks for your reply, but I don't think you have quite understood my original question. I am not trying to receive a text notification when the doorbell is pressed - rather the phone should ring with a banner to answer the doorbell call. Just like it shows in the picture displayed within the App under "Doorbell Video Call".

This is something which works when the app is open, so why not when the app is running in the background?

With the App open, and with "Doorbell Video Call" enabled, a call alert banner appears when the doorbell is pressed, and stays ringing until it is answered, much like an incoming phone call. You then have the option to answer, and it takes you to a voice call. This is exactly what I would expect the unit to do. It also matches the picture shown within the App.

Tapo have provided this function, and it works if the app is open. So why will it not work when the App is running in the background? Are you suggesting that I can only receive a text based notification? In which case, this is missing the entire point of a smart doorbell which needs to ring (with an option to answer) when the doorbell is pressed.

If this is the case, then I am confused as to why you would provide this feature for when the app is open, but not when it is running in the background.

Are you able to verify this by testing one of your units and let me know if you concur with my experience?

  @Solla-topee I am having the same problem with Android. Except, the video call doesn't even work when the app is open or closed. Please confirm this is a working/tested feature?

Adam. 

  @adamant055 

Same here.

When the app is closed I only get a notification when someone presses the doorbell instead of receiving a call I can dismiss.

In the advertising is looks like doorbell presses are shown as actual calls which is the reason I actually bought it.

Also no real Google home integration other than showing the Livestream manually on the Google nest hub, no events being available for automations at all

Not that satisfied.

  @Csimmo 

That's terrible.

I'm really considering spending a bit more and getting the Nest Doorbell instead with proper integrations and calls instead.  :(

I have the same issue on the Android phone, the video call only works when the app is opened. This needs to be looked at and fixed

  @JanH1 It seems that if you can receive a notification on your phone when the tapo app is closed and someone presses your doorbell, you can press that notification to enter the app to receive the video call.

  @Super_Genius 

Same issue on my android phone. 

It's a complete faff to connect when someone presses the doorbell. 

I can see the date you posted, not convinced this will be fixed anytime soon. Think I'll return and get a doorbell that actually works with Amazon and gives a banner when the doorbell is pressed. 

Some serious development is needed on this doorbell. The budget blink doorbell is a better option. 

  @Fun-Wolfy

After much research into alternative products, we opted to keep the Tapo doorbell and live with the quiks until they release a fix / update. The main reason being that we've bought into the Tapo ecosystem, and want to keep everything harmonised in one App.

To be fair, all of the other Tapo products work well and integrate nicely. It's just the doorbell which has this annoying issue when it comes to trying to answer a doorbell ring.

We've got used to the process now - on an iPhone at least, you get an instant "notification" pop-up along with a doorbell ring sound once the doorbell is pressed. You then have to click onto the notification in order to launch the app, and then select the doorbell to be able to initiate a live call. So it does mean that you can at least answer the doorbell, even although it means having to do it a somewhat long-winded way.

What is frustrating is that the feature we all desire does work when the app is open and is physically on screen. It rings just like an incoming phone call with a green "answer" button and a red "hang up" button. But as soon as the app is minimised into background, (or closed), you're stuck with only the notification feature. It's clearly a software issue associated with the app integration, rather than being a hardware issue, but they still haven't released a fix to allow this to function as we would all expect - whereby you can answer the doorbell directly regardless of the phone's current mode of operation.

So I guess it comes down to whether you can live with having to enter the app via. the notification to answer the doorbell for the time being. As to whether they ever do release a fix / update is anyone's guess.