This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Eap 225 Installation Problem
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hi.
We Have Total 16 Tp Link Access Points
11 Number Eap - 110.
5 Number Eap-225
Eap-110 Works Fine.
Eap 225 Not working.
Gateway IP 172.16.16.1
Subnet 255.255.240.0
when Connect to Eap225 Access Point. It shows No Internet.
Static ip also Given and tried. same issue.
iam also able to ping Gateway IP172.16.16.1, when i connected to EAP225
But not pinging To Google DNS.
also did the tracert packets dropping on ISP DNS 9.9.9.9
In the other hand EAP-110 Able to ping gateway and google DNS also.
how to solve the problem.
Hello @Prashant12，
1. Please confirm whether the EAP225 is powered on normally, you may check the LED light status on it. It is suggested to use the original POE adapter to supply the power for EAP for testing.
2. Please use the phone/laptop to connect to the EAP’s Wi-Fi. If there is an error message “Obtain IP address fails”, or the phone can connect it but the IP address is 169.254.x.x.
It is because the connection between the router and EAP fails. Please check the physical connection from the router to the EAP. If you are not sure, please use a PC to replace the EAP, connecting with the same Ethernet port and cable to check whether the PC can get internet or not.
Does EAP get a valid IP?
3. It means the route is good from the client device to the router if you can ping through the Gateway's IP address.
But you can not ping through the Google DNS, it means you need to check the connection on your gateway side not on the EAP225.