CANNOT EDIT OR DELETE AN EXSISTING OPENVPN USER
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Hi,
I setup OPENVPN and created some users and all is working well but when I tried to edit a password of a user or even delete the user, I just get a Fail error message and so cannot edit\delete looks like so kind of bug any suggestions please.
Thanks
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Hi,
I factory reset the router and uploaded a previous config I still had issues at first, but after removing all VPN users and recreating them afresh now it seems user management is working as expected, I can modify passwords etc at least for now seems working well.
Thanks
Regards
Chris Micallef
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Hi All,
The 1.3.1 Beta firmware has been released to fix it, please follow the post link below for details.
ER7206 V1_1.3.1_Build 20230525 Beta Firmware For Trial (Released on May 30th, 2023)
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Hello @cmicall，
Could you provide a screenshot of the VPN User related settings?
cmicall wrote
I setup OPENVPN and created some users and all is working well but when I tried to edit a password of a user or even delete the user, I just get a Fail error message and so cannot edit\delete looks like so kind of bug any suggestions please.
Please share a screenshot of the error message.
Have you tried rebooting the gateway or the controller for testing?
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Hank21 wrote
Hello @cmicall，
Could you provide a screenshot of the VPN User related settings?
cmicall wrote
I setup OPENVPN and created some users and all is working well but when I tried to edit a password of a user or even delete the user, I just get a Fail error message and so cannot edit\delete looks like so kind of bug any suggestions please.
Please share a screenshot of the error message.
Have you tried rebooting the gateway or the controller for testing?
HI,
I have rebooted router no change, I have obscured the names but as you may notice in first screenshot I selected user with ID 5 and try to delete it fails as you can notice at top of table the message Fail, in second screenshot the detail of the user as such nothing special, I’m using Chrome Version 113.0.5672.93 (Official Build) (64-bit) but tried with other browsers same issue .
Thanks
Regards
Chris Micallef
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Today I selected two users to delete and it did not fail and both users deleted but this is not ideal, as it is one cannot edit a password but have to delete more than one user, and recreate user with new password !!
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Hello @cmicall,
Thanks for such detailed information.
We have tested in the local lab but can not reproduce the issue.
Could you upgrade ER7206 firmware to the latest one ER7206(UN)_V1_1.3.0 Build 20230322 first?
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Hi, I installed new firmware but issue is even worse now, if I add a new user it overrides another user or removes some previously created users !!! , I will to factory reset and reload config and if issue persists might return the router.
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Hello @cmicall,
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue. The ticket ID is TKID230527865, please check your email box and ensure the support email is well received. Thanks!
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.
Many thanks for your great cooperation and patience!
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Hi,
I factory reset the router and uploaded a previous config I still had issues at first, but after removing all VPN users and recreating them afresh now it seems user management is working as expected, I can modify passwords etc at least for now seems working well.
Thanks
Regards
Chris Micallef
- Copy Link
- Report Inappropriate Content
Hi All,
The 1.3.1 Beta firmware has been released to fix it, please follow the post link below for details.
ER7206 V1_1.3.1_Build 20230525 Beta Firmware For Trial (Released on May 30th, 2023)
- Copy Link
- Report Inappropriate Content
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