Business Community > WiFi > Omada cloud controller cannot adopt EAP 225
< WiFi

Omada cloud controller cannot adopt EAP 225

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Omada cloud controller cannot adopt EAP 225

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Omada cloud controller cannot adopt EAP 225
Omada cloud controller cannot adopt EAP 225
2023-05-03 01:49:46 - last edited 2023-05-04 03:36:50
Tags: #Installation #PRECONFIGURED
Model: EAP225-Outdoor  
Hardware Version: V3
Firmware Version: 5.1.0 Build 20220926 Rel. 62456

Hi,

 

Now, I have problem with my EAP 225 Outdoor antenna, status is always PRECONFIGURED even I reset it multiple times and leave it for 2 hours, still cannot adopt and also the connection status of my cloud based controller management is Off-line. How to fix this? Please send me steps, I do not have hardware controller like OC300. 

 

 

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:Omada cloud controller cannot adopt EAP 225 -Solution
2023-05-04 01:55:24 - last edited 2023-05-04 03:36:50

  @shiroviper 

 

You are in the Global view of your controller (think of it like the index of a book).  You can only change things when you are actually in the site (think chapter) the device belongs to.  Go to the box in the top right labelled Organization and which currently shows Global View...select your site here.  If you don't have one defined, then you must define one, and then adopt the AP into it.  From there, you can make changes to its settings.

<< Paying it forward, one juicy problem at a time... >>
Recommended Solution
  1  
  1  
#3
Options
5 Reply
Re:Omada cloud controller cannot adopt EAP 225
2023-05-03 05:04:29 - last edited 2023-05-03 05:06:48

Hi Again,

 

I able to fix my EAP 225 Outdoor to enable cloud access by downgrading the firmware EAP225-Outdoor(EU)_V3_5.0.8 Build 20220613. But still in Omada cloud, status is PRECONFIGURED (I did reset multiple times via web and via hard reset) still cannot adopt my AP. Please confirm if there is really an issue in your side Omada cloud, my clients frustrating because they lost internet access. 

 

PS. I tried to upload photo for reference but it also shows this HTTP error occurred during file upload (403: Forbidden).

 

  0  
  0  
#2
Options
Re:Omada cloud controller cannot adopt EAP 225 -Solution
2023-05-04 01:55:24 - last edited 2023-05-04 03:36:50

  @shiroviper 

 

You are in the Global view of your controller (think of it like the index of a book).  You can only change things when you are actually in the site (think chapter) the device belongs to.  Go to the box in the top right labelled Organization and which currently shows Global View...select your site here.  If you don't have one defined, then you must define one, and then adopt the AP into it.  From there, you can make changes to its settings.

<< Paying it forward, one juicy problem at a time... >>
Recommended Solution
  1  
  1  
#3
Options
Re:Omada cloud controller cannot adopt EAP 225
2023-05-04 03:38:02
Thank you so much @d0ugmac1 your a life saver, honestly I am new to this.
  0  
  0  
#4
Options
Re:Omada cloud controller cannot adopt EAP 225
2023-06-05 11:58:39

  @shiroviper I am actually getting that same issue when I tried to add my third AP to my cloud controller.

I alrready have it in the correct site not sure what I am doing wrong here.

 

  0  
  0  
#5
Options
Re:Omada cloud controller cannot adopt EAP 225
2023-06-05 12:27:17
https://community.tp-link.com/en/business/forum/topic/609358
<< Paying it forward, one juicy problem at a time... >>
  0  
  0  
#6
Options

Information

Helpful: 0

Views: 1276

Replies: 5

Tags

Installation
PRECONFIGURED
Related Articles
EAP-225 outdoor connected but cannot access it
733 0
 Omada Controller Software 5.0.30 cannot adopt EAP 225 Outdor with Firmware V 5.0.7
1036 0
PoE Compatible EAP 225-outdoor
94 0
 EAP 225 Outdoor Adopt Issues
2203 0
 Adopt EAP from Cloud Controller
1060 0
 Omada Software Controller 3.2.10 cannot find EAP-Outdoor 225 on same network
1067 0
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.