Solution Solution to DHCP Issues of Routers (ER605 | ER7206 | ER8411 | ER7212PC) [Closed on May 22nd 2023]
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Update as of May 22nd 2023:
The following official firmware has fixed the DHCP issue mentioned in this thread.
ER605 V1_1.3.0 Official Firmware (Released on May 17th, 2023)
Note: the firmware is applied to ER605 V1 and V1.60.
ER605 V2_2.1.2 Official Firmware (Released on Feb 14th, 2023)
Note: the firmware is applied to ER605 V2 and V2.60.
ER7206 V1_1.3.0 Official Firmware (Released on Mar 28th, 2023)
Note: the firmware is applied to ER7206 V1 and V1.60.
ER8411 V1_1.0.3 Official Firmware (Released on Mar 17th, 2023)
Note: the firmware is applied to ER8411 V1 and V1.60.
ER7212PC V1_1.0.3 Official Firmware (Released on Mar 21st, 2023)
As the official firmware has been released to fix the issue, this thread will be locked to stop updating.
Any further issues or concerns, please feel free to Start a New Thread from HERE.
To get better assistance, you may check Tips For Efficiently Reporting an Issue In The Community.
Update as of Mar 8th 2023:
1. Update the Beta firmware of ER7212PC v1, which fixed all DHCP issues and added some new features.
ER7212PC(UN)_V1_1.0.3 Build 20230228 (Beta)
Beta Release Note:
1) Fixed all DHCP issues based on the official firmware 1.0.2 Build 20230202.
2) Add support for modifying port PVID and optimized stability of the device.
3) Cloud Access is available for the above ER7212PC 1.0.3 Beta.
4) You may need to manually upgrade the upcoming official 1.0.3 firmware once you install the above 1.0.3 Beta.
2. Add note that ER605 v1 and ER7206 v1 have a new Beta firmware for trial, which fixed all DHCP issues and added some new features.
ER7206 V1_1.2.3 Beta Firmware For Trial (Released on Feb 28th, 2023)
ER605 V1_1.2.3 Beta Firmware For Trial (Released on Feb 28th, 2023)
Kind Note:
If you don't need the new features added in the above 1.2.3 Build 20230224 (Beta), it's okay to stay with the earlier Build 20230208 (Beta).
Notes:
(1) Please be sure you have read the Beta Test Agreement before proceeding!
(2) The above Beta has added the fix for the DHCP Reservation issue mentioned HERE.
Update as of Feb 21st 2023:
Add beta firmware for ER8411 v1 and ER7212PC v1 to fix all DHCP issues.
ER8411(UN)_V1_1.0.2 Build 20230214 (Beta)
Beta Release Note:
Fixed all DHCP issues based on the official firmware 1.0.2 Build 20230115.
Notes:
(1) Please be sure you have read the Beta Test Agreement before proceeding!
(2) The above Beta has added the fix for the DHCP Reservation issue mentioned HERE.
Edit on Feb 23rd 2023: add note that Cloud Access is unavailable for the above ER7212PC Beta.
New ER7212PC Beta will be provided soon to add Cloud Access availability. Please wait patiently.
Update as of Feb 14th 2023:
Here are the new solutions to resolve the new DHCP issues we recently received in the community, including
1. DHCP Server failed to assign an IP address when a large number of clients make DHCP requests at the same time.
2. DHCP server failed to assign the correct reserved IP address to some clients.
Beta Firmware Download:
ER605(UN)_v1_1.2.2_Build 20230208 (Beta)
Beta Release Note:
Fixed all DHCP issues based on the official firmware 1.2.1 Build 20220512.
ER7206(UN)_v1_1.2.3_Build 20230208 (Beta)
Beta Release Note:
Fixed all DHCP issues based on the official firmware 1.2.3 Build 20221104.
ER8411(UN)_V1_1.0.2 Build 20230214 (Beta)
Beta Release Note:
Fixed all DHCP issues based on the official firmware 1.0.2 Build 20230115.
Notes:
(1) Please be sure you have read the Beta Test Agreement before proceeding!
(2) The above Beta has added the fix for the DHCP Reservation issue mentioned HERE.
For ER605 V2, please check for the official firmware below to fix the DHCP issue.
ER605 V2_2.1.2 Official Firmware (Released on Feb 14th, 2023)
Note: the firmware is applied to ER605 V2 and V2.60.
As always, thank you for working with our support engineers to address the issue with great cooperation.
And thank you all for your great patience when we're trying to figure out the issue and fix it!
Update as of Jan 30th 2023:
Thank you all for your feedback on this forum to let us know that the DHCP issues are still existed, and more importantly, thanks for our loyal users who worked with our support engineers to figure out the issue with great cooperation.
Here are the updates of the Beta firmware to fix all the DHCP issues that have been located, including
- DHCP Server failed to assign valid IP addresses to some clients. Reported Here.
- Different clients have duplicated IP address on the Omada Controller. Reported Here.
- Offline wireless clients were still shown up in Clients list and reported as connected to the Omada Router. Reported Here.
(Note that ER605 v2 ONLY have the last DHCP issue mentioned above, which is a mis-report by the router.)
Beta Firmware Download:
ER605(UN)_v1_1.2.2_Build 20230118 (Beta)
Beta Release Note:
Fixed the DHCP issues based on the official firmware 1.2.1 Build 20220512.
ER7206(UN)_v1_1.2.3_Build 20230118 (Beta)
Beta Release Note:
Fixed the DHCP issues based on the official firmware 1.2.3 Build 20221104.
Notes:
(1) Please be sure you have read the Beta Test Agreement before proceeding!
(2) The above Beta has added the fix for the DHCP Reservation issue mentioned HERE.
For ER605 V2 and ER8411 V1, please check for the official firmware below to fix the DHCP issue.
ER605 V2_2.1.1 Official Firmware (Released on Jan 30th, 2023)
Note: the firmware is applied to ER605 V2 and V2.60.
ER8411 V1_1.0.2 Official Firmware (Released on Jan 30th, 2023)
Note: the firmware is applied to ER8411 V1 and V1.60
Thank you all for your great patience when we're trying to figure out the issue and fix it!
Any further issues with the above Beta firmware, please feel free to comment below or Start a New Thread from HERE.
Updated on Nov 11th 2022:
The official firmware ER7206_v1_1.2.3 has been released to fix the DHCP issue.
**The above ER7206 1.2.3 firmware is available in the cloud, fully adapted to Omada Controller v5.6.
Updated on Nov 2nd 2022:
Update the Beta firmware to fix all the DHCP issues that have been reported to the support team, including the issue
- DHCP Server failed to assign valid IP addresses to some clients. Reported Here.
- Different clients have duplicated IP address on the Omada Controller. Reported Here.
- Offline wireless clients were still shown up in Clients list and reported as connected to the Omada Router. Reported Here.
ER605(UN)_v1_1.2.2_Build 20221015 (Beta)
ER7206(UN)_v1_1.2.2_Build 20221025 (Beta)
ER605(UN)_v2_2.0.2_Build 20221025 (Beta)
*The above beta firmware is adapted to Omada Controller v5.5, not for Controller v5.6.
Note:
ER605 v2 ONLY have the last DHCP issue mentioned above, which is a mis-report by the router.
Updated on Sep 21st 2022:
Remove the 0918 Beta firmware as some users reported it causes CPU spikes issue.
Updated on Sep 19th 2022:
Update the Beta firmware and add the latest Beta firmware for ER605 v2/ v2.6, which have added the fix that Omada Router may wrongly report the clients status to the Omada Controller, causing the issue that offline clients were still shown up in the Controller Clients list, and connected to the Omada Router (instead of the SSID or network). For more details, check this related post.
ER605(UN)_v1_1.2.2_Build 20220902 (Beta)
ER7206(UN)_v1_1.2.2_Build 20220902 (Beta)
Newer version >> ER605(UN)_v1_1.2.2_Build 20220918 (Beta)
Newer version >> ER7206(UN)_v1_1.2.2_Build 20220918 (Beta)
Newer version >> ER605(UN)_v2_2.0.2_Build 20220918 (Beta)
This Article Applies to:
ER605_v1/ v1.6
with FW 1.2.0 Build 20220114 or FW 1.2.1 Build 20220512
ER7206_v1/ v1.6
with FW 1.2.0 Build 20220117 or FW 1.2.1 Build 20220512
Issue Description/Phenomenon:
Recently we received feedback that the DHCP Server failed with 1.2.0 and 1.2.1 firmware, the issue may manifest as follows:
- DHCP Server won't provide dynamic IP addresses to end clients in some cases.
Related Post: DHCP Server Fails Every Few Hours
(1) simply clicking Save on the Edit Network page will bring the DHCP server to work for a few hours.
(2) reboot doesn't help, the issue doesn't exist with the router firmware 1.1.1.
- Some clients are assigned the same IP address, causing they cannot access the internet.
Related Post: Issues with DHCP, clients get same iP addresses
(1) rebooting the router will solve the issue for a while.
(2) the issue doesn't exist with the router firmware 1.1.1.
Note:
ER605 v2 doesn't have the two DHCP issue described above.
Thank you all @jdpk, @Karel-24, @PascalSBR for reporting the issue with detailed information, and your great cooperation with our support engineers to look into the issue is much appreciated!
After further investigation and tests, the TP-Link team has addressed the problem finally.
Available Solutions:
Update as of Apr 17th 2023:
The following official firmware has fixed the DHCP issue mentioned in this thread.
ER605 V2_2.1.2 Official Firmware (Released on Feb 14th, 2023)
Note: the firmware is applied to ER605 V2 and V2.60.
ER7206 V1_1.3.0 Official Firmware (Released on Mar 28th, 2023)
Note: the firmware is applied to ER7206 V1 and V1.60.
ER8411 V1_1.0.3 Official Firmware (Released on Mar 17th, 2023)
Note: the firmware is applied to ER8411 V1 and V1.60.
ER7212PC V1_1.0.3 Official Firmware (Released on Mar 21st, 2023)
For ER605 V1, you may install the Beta firmware below to fix the issue temporarily.
Beta Firmware Download:
ER605 V1_1.2.3_Build 20230413 Beta Firmware For Trial (Released on Apr 14th, 2023)
Notes:
(1) Please be sure you have read the Beta Test Agreement before proceeding!
(2) The above Beta has added the fix for the DHCP Reservation issue mentioned HERE.
Update as of May 22nd 2023:
The following official firmware has fixed the DHCP issue mentioned in this thread.
ER605 V1_1.3.0 Official Firmware (Released on May 17th, 2023)
Note: the firmware is applied to ER605 V1 and V1.60.
As the official firmware has been released to fix the issue, this thread will be locked to stop updating.
Any further issues or concerns, please feel free to Start a New Thread from HERE.
To get better assistance, you may check Tips For Efficiently Reporting an Issue In The Community.
Thank you all for your great patience when we're trying to figure out the issue and fix it!
Previous Solution Post:
ER605 ER7206 - “Use Fixed IP Address” (DHCP Reservation) Doesn't Take Effect
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After months of unidentified issues with users not being able to connect to the network, I installed this latest firmware update for ER7206 in order to address the DHCP issues that are supposed to be solved.
After numerous attempts, I am still not able to get a stable network. The lack of tools to check the configuration and the sleepless nights has now brought me to the point of breaking everything down in order to build it up again. But I need to get a grip on the configuration first.
My Omada configuration:
| # |
DEVICE NAME |
IP ADDRESS |
STATUS |
MODEL |
VERSION |
| 1 |
VRA-NW-GATEWAY |
192.168.0.1 |
CONNECTED |
TL-ER7206 v1.0 |
1.2.3 |
| 2 |
SW24P-CHN-1 |
192.168.0.15 |
CONNECTED |
TL-SG2428P v1.0 |
1.1.7 |
| 3 |
SW24P-CHO-3 |
192.168.0.12 |
CONNECTED |
TL-SG2428P v1.0 |
1.1.7 |
| 4 |
SW48P-CHO-2 |
192.168.0.11 |
CONNECTED |
TL-SG3452P v3.0 |
3.0.4 |
| 5 |
SW8-CHO-1-BACKBONE |
192.168.0.10 |
CONNECTED |
TL-SX3008F v1.0 |
1.0.4 |
- The NW Gateway (#1) is connected to the Backbone switch (#5) via 1000MB
- The 3 PoE switches (#2,3,4) are connected to the Backbone switch (#5) via fiber
- The 3 PoE switches (#2,3,4) are connected to 19 EAP's and 12 camera's via 1000MB
- My Synology NAS is connected to the Backbone switch via 1000MB
- The Omada controller OC200 (1.21.7 Build 20221206 Rel.58608) is connected to the switch (#4), running version 5.7.6
- 6 networks are defined, of which 2 connected to 2 different WiFi networks, for 2 different user groups.
My observations (not all):
- DHCP for wired devices is working properly
- DHCP for existing (wireless) networks is NOT working properly
- The connection with WiFi is always happening. No issues there.
- DHCP for new (wireless) networks is working properly
- Omada does not give me any indication why wireless clients are not able to get an IP-address throught DHCP.
- After version 1.2.3 for the ER7206: After reconfiguration actions in the switches, re-adoption of the switches fails, because the userid/password is not correct. When I enter admin/admin, the re-adoption continues.
- Changes in the configuration are done in an instant on the user interface, but can take several minutes to propagate into the network. This has lead to several misunderstandings of the status of the network. I would like to see some kind of progress indication to know what the status of the network is.
- Logging messages are not very useful. When the underlaying cause for an error message is not mentioned, it's quite impossible to analyze the situation properly.
What else should I have a look at to get my network stable again?
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Did you configure DHCP Reservation for the client devices? If yes, please reconnect the client device to check whether it can get the reserved IP address as expected. You can reconnect on the client device, or go to Clients for Reconnect. Thanks!
If there is no DHCP Reservation configured, the client devices just don't get valid IP address from the DHCP, please firstly wipe out any possible mis-configuration issue, and tag me to escalate your case directly. Thank you for your cooperation and patience.
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Hello @HaroldH
HaroldH wrote
And now my ER7206 does not adopt anymore, it does not recognise any of my passwords!
Before the ER7206 failed to be adopted, was there anything else changed?
What's the current state of your ER7206 now? Is there showing any error message or logs when you try to adopt it?
Are the switches and other devices properly adopted and stay connected in the controller? Does your Internet connection drop?
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@Fae I've rebooted the router and checked the DHCP Reservations.
I want to set the IP address of the client to 192.168.20.89 (on VLAN20), but it will allways connect to 192.168.0.105. If I set the reservation to 192.168.0.88 (on the base network (VLAN1) it works.
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Hello @RADEB
RADEB wrote
I want to set the IP address of the client to 192.168.20.89 (on VLAN20), but it will allways connect to 192.168.0.105. If I set the reservation to 192.168.0.88 (on the base network (VLAN1) it works.
It seems that the client can get an IP address from the DHCP but not from the expected VLAN network. Please try to Start a New Thread here and provide more detailed information like how the client is connected, and how the VLAN is setup so that we can better understand what happened and try to help you out.
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@Fae - I've set up a new thread - ER605v1 - DHCP Reservation does not work on VLANs except on base LAN (VLAN1).
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I have the ER605 v2.0 Firmware 2.1.2 Build 20230210 Rel.62992
It has allocated one fixed IP but does not allocate a second fixed IP nor does it show the IP in the client list however the device is on the network.
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Before the ER7206 failed to be adopted, was there anything else changed?
What's the current state of your ER7206 now? Is there showing any error message or logs when you try to adopt it?
Are the switches and other devices properly adopted and stay connected in the controller? Does your Internet connection drop?
After a week being abroad, the situation has not changed.
- The ER7206 is still in ADOPTING status.
- Luckily the clients can still use the network, so DHCP is working, after I deleted and recreated the affected networks.
- I have changed a lot and I don't remember exactly what anymore, being quite desperate at the time.
- As I changed the Gateway ACL's I am not able to access the network through the VPN anymore, so I am forced to go to the site.
- I can not access the gateway, as the passwords don't work. So I can not reset or change anything on the gateway.
- As the gateway is in adoption mode, changes to access rules are not effective: Omada can not access the gateway ether.
- The 4 switches are CONNECTED and did not change state
- One of the AP's (EAP660 HD(EU) v1.0) stays disconnected
- The internet connection seems to be stable, but no statistics are available because the gateway is not adopted.
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