Dear @nightshark,

nightshark wrote

I discovered this morning if I uncheck the 'Auto Login' option in the 'controller info' it will login. I'm assuming this is a bug of some sort.

 

I noticed when in the Controller - Local Access page, underneath the title it says 'You've not connected to a WLAN'. I'm not sure if that is relevant. I am connected to the local network.

When you are connected to the WLAN network, are you obtaining Dynamic or Static IP address (and DNS address) on your iOS phone?

Dear @nightshark,

nightshark wrote

It is dynamic.

Thank you for your confirmation.

We have run multiple tests with Linux Controller and iOS App v4.2.10, trying to reproduce the issue but failed.

To confirm, are you still able to steadily reproduce the problem at present?

Have you already contacted the TP-Link support team via email for assistance, and what's your ticket ID (the TKID number)?

The engineer may want a backup file of your controller to do further tests, if you have emailed the support, I can help to escalate your case to the senior engineer directly for further investigation.

Please feel free to let me know if I can be of any further help here.

Dear @nightshark,

nightshark wrote

Yes, it is still ongoing. Ticket is TKID220132516. 

I've escalated your Ticket (TKID220132516) to the senior engineer, who will follow up with your case directly via email later.

Once the issue is addressed or resolved, I'd encourage you to share it with the community.

Thank you so much for your cooperation and support!

Dear @Fender,

Fender wrote

  @Fae I'm running into the same issue. Has there been any progress on identifying the bug?

It's still under investigation. I'd like to escalate your case to the TP-Link support team for further follow up.
They will reach you via your registered email address shortly, please pay attention to your email box later.

Thank you for your cooperation and patience!