@Fae, @JonnieBeGood

Thanks Fae.. appreciated!

That would explain why it appeared to be showing the older v3 style interface.   You cannot update the SDN via the app, this needs to be done via the browser direct to the IP address, you will also reset your config once this is complete.  As fae mentioned the version you are running on the APs is only compatible with v4 of the SDN software.

Honestly I would recommend against using the app for admin on a daily basis, its grand for pulling stats when out and about - however there is a lot that cant be done via the mobile app, browser definitely recommended.

Best of luck

@Philbert @Fae 

Thanks again for your help and understanding with this.

I'm not a super technical IT engineer i'm afraid, (so simplify if poss 😊) just trying to set this up for a colleague, i thought it would be plug and play.

Bit annoyed that my supplier sold me the OC200 controller and the AP's together, so thought they should be compatible out of the box.

I would like to try and solve this remotely as the installation address is 2 hours drive away.

So from what i understand i need to upgrade the firmware version on the OC200 to 1.7.3, but i don't seem to be able to do this on the Iphone APP or via the Omada Controller login on my windows PC.

or i can downgrade the firmware version on the Access Points EAP225's to match the old existing firmware on the OC200, but again i don't seem to be able to do this on the iphone App or via the Omada Controller login on my windows PC.

So is there anyway i can solve this remotely without a site visit?

The only way i can log into the site internet system (BT Smart HUB) is into the OC200 controller.

TIA

@JonnieBeGood 

Hey

If you can enable Cloud Access you could get onto the controller that way using the Omada Cloud website portal   https://omada.tplinkcloud.com   -   however this will remove itself following the update to v4 (factory reset)

Would you be able to get connected to a PC in business / work and remote onto it to configure this?   something like Teamviewer or Quick Assist?

You cant downgrade the APs so you have to upgrade the Controller, thats your only option really and you need to be connected to the same network, remote desktop might save you a drive.    They are compatible out of the box in a matter of speaking, just missing updates to unlock all functionality :)

@Philbert 

When i was onsite yesterday and on the local network i did check the firmware on the OC200 was the latest version (via my iphone app) and it said 1.2.4 was the latest.

It didn't give me an option to download to 1.7.3

I did a factory reset on the controller but it didn't give me an option for Ver.4 either.

So can i only update to 1.7.3 (ver4) via my windows laptop onsite using the omada cloud portal login through a browser??

thanks again.

@Philbert 

Thank you everyone for your help and advice on this, went back to site yesterday, logged into the IP address of the OC200 directly with my laptop.

Did the back up, then updated the firmware as recommended. Now all AP's are displaying client info perfectly as they should.

So all ok in the end, just a shame you can't do the update direct from the iphone Omada APP, either locally or via the cloud.

@JonnieBeGood 

Hey

Ah nice one, glad you got sorted in the end

Thanks for taking the time to come back and update us, we always appreciate it

Take care and have fun playing with the new version :)