Some of the Tapo C200 Cameras Keep Disconnecting from Home Wifi and appears to be Offline
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Hi
I have 4 tapo C200 cameras installed in my home. All of them have been updated with the latest firmware 1.0.17. I am using Singtel Mesh router with Mesh nodes in all the rooms. Wifi connection are pretty stable in the entire house. There is one standardize SSID which is used for all the 4 cameras and the entire house. I realise that after a few hours, 1 or 2 cameras seems to be suddenly disconnected and appear offline. I have to manually power off and on the camera switch to let it reboot and then it gets connected back to the wifi network again. Can you advise what should I do so that all my 4 cameras will be online 24/7? My mesh router is dual band. Does turning off 5Ghz helps since the cameras can only support 2.4Ghz? Should I use Dynamic or Static IP address? Any router config to prevent disconnection?
Appreciate your help.
Thanks
Kc
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@Solla-topee same problem but cameras are all very near to the router and we have only one router and i have done everything they say. the only way is to restart camaras. if i am inside the wifi i may see them if i check them with my celular phone like its not in the same wifi they are all offline and if i restart all of them i see them.
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Hello @FrankLondon
Can you start a new thread and help provide the requested information like camera led, camera log file in the recommended suggestion marked in the thread and we will try to look into that further, thank you.
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@Kel i have same issues also i have 3 tapo c200, 2 of them keeps disconnecting every once in a while, went offline on the tapo app. have to do the reset and reconnect to the wifi once again... anyone knows the issue causing this? thank you
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Hello @cailan
If your camera has some unstable problem, please make sure you've check out some tips in FAQ :
Troubleshooting FAQ: What should I do if my Tapo smart camera keeps losing connection or going Offline?
If the same issue persist, Start a New thread and help provide some details like the Led on camera etc as requested in #27 the marked solution of this thread and we can take a further look at it, thanks/
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@cailan the same here....i already tried a lot of approaches without sucess.
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@diogobsb I just use the Kasa-app, connect to the plug and then turn it off and then back on again.
Setting a static IP to all TP-Link devices has fixed the connection issue for me, so I don't even have to do that anymore. Works for any device that uses Tapo... well, bulbs and cameras at least.
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Dear Sir/Madam
I have the similar problem of camera disconnecting. Is there an email address that I can email details to for troubleshooting? I am using a TP-Link WPA for the connection.
Thank you.
TT
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Hello everyone,
Thank you for your feedback here, if you experience Camera unstable or Camera offline issues,
Please Start a New thread here.
You can ask specific questions and provide details of the problem, and other users can help!
Please also check out some tips in FAQ here that may help!
FAQ: What should I do if my Tapo smart camera keeps losing connection or going Offline?
Note: this thread will be closed for us to assist with your case better , you can Start a New thread for your camera.
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@Kel same thing happening with me on my c210.. the wifi signal is strong there.. I have tested
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