AP's showing as connected but not showing in "Access points" list
Hi All,
I have a few sites with OC200's and EAP225(EU) V3.0 access points. This morning one site's OC200 is reporting 2 AP.....but they don't populate in the list so I am unable to control them, check firmware upgrades, etc. Everything on site is still working and if I click on "Clients" then I can see the clients and the AP they are connected too. On the top of the page I can see "APs: 2 connected" but if I go to the Access points tab and select any of the sub-options (ALL, Connected, Disconnected, isolated, Pending) they all list "no entries".
The OC200 is showing as full updated. I have restarted it several times to no avail. Can I restart the AP's somehow without seeing them in the OC200 screen? I do not have access to the site so I can't hard reboot anything and the site is critical so I dare not explain to the staff how to hard reboot the comms cabinet.