I ordered these from Amazon and have tried to connect them. I keep getting the message, "Unable to connect to your Smart Plug Wi-Fi. I attempted to put the model number in to get help, and it says "no

My router/modem went out. I set up the new one and got 3 of my 5 plugs to connect to the new modem. The other two will get to the connecting to wifi and then not work and I have to start over. I have