@GDAlex Hi, could you please refer to this link to help me submit the APP log: How to submit Deco APP log Apart from the iPad, have you noticed the same issue on other devices? Could you please also...

@Usera14 Hi, May I know the model number of your Deco? Is it working in Access Point mode or wireless router mode? If it is on router mode. please refer to this link to change the WAN DNS to...

@psycho56 Hi, I think you could consider disabling the Wi-Fi network on the main router, leaving Deco the only wireless Mesh network available(with the same SSID as the main router). Thank you very...

@007Bond Hi, Thank you very much for the feedback. I would like to follow up on your case via email in case I need to forward the case to the engineers for further assistance. Please check whether...

@red3dcom Hi, Sorry for the delay. the firmware downgrade from 1.4.1 back to 1.3.1 needs to be done via firmware recovery: How to use firmware recovery if the Deco become brick If the abnormal...

@mrcthulhu2u Hi, Thanks for the feedback. May I know how long you have had the Deco XE5300? I think you could refer to this link to register for warranty service:...