@colwood Hi, did you subscribe the "Total Security Package"'? Inside the "Total Security Package", Device Antivirus software service is powered by Avira. For more details, please refer to...

@Ronald_K Hi, welcome to the community. The latest firmware for Deco X50-POE_V2 doesn't support Whitelist(Or Wi-Fi Access Control). Deco X50/X55_V1/V1.2, Deco X20_V4/4.6 and Deco X60_V4/4.6 have...

@TP_Link_Scott Hi, Thank you very much for the APP Feedback. A new Deco iOS APP-3.7.7 was released 3 days ago and could you please install the latest 3.7.7 version to see whether it helps fix this...

@TP_Link_Scott Hi, Thanks for the feedback. Could you please help me submit the Deco APP log? How to submit Deco APP log Wait for your reply and best regards.

@SDWAN-MAN Hi, would any Deco turn flashing red when Deco APP reported "Offline"? And could mobile devices still get internet connection when they are connected to the "Offline" Deco? If the LED is...

@colwood Hi, It is suggested to refer to this link:TP-link HomeShield Service Update Some features under HomeShield don't need a subscription. Best regards.