@swpark Hi, Thank you for the feedback. If you test on another mobile device, would you have the same issue? Have you checked the IP settings on the mobile phone when the VPN server is successfully...

@Kevcom Hi, Thanks for the update. Are you able to refer to this link to help me submit the APP log before the APP crashed: How to submit Deco APP log Wait for your reply and best regards.

@ssossai Hi, Thank you very much for the feedback. It is suggested to install the firmware here to see whether it helped: Optimize The Overall App Experience/Network stability on Deco X50/X55_V1 Wait...

@AdminWes Hi, Thank you very much for the feedback. I'd like to follow up on your case via email and consult the senior engineers for further advice. Please check whether you could receive my email...

@CapnStabby Hi, Does Deco X5300 work in wireless router mode or Access Point mode? If it is in wireless router mode, have you configured any parental control profiles or run any network scan under...

@Waldosan Hi, Thank you very much for your feedback. Could you please help me collect the following information: A screenshot of the HomeShield subscription page, such as: A pop up message prompting...