@Carl I apologize for the late response. I have just realized that there was a second page to the forum post. Yes that is correct, Ii I connect to the WiFi generated by the router I am not able to...

@Carl Not sure if I missed your follow up with the system engineers but was wondering if you had an update on this issue? Thanks. Carl wrote @Chadwick21 Thank you for the conrfrimation. I have...

@Carl Yes the TP Link router is linked to s cloud account. I am able to log into the web GUI with a cloud account. The issue still occurs.

@Tony I tried both and still does not work.

@Tony No, I was connected to xfinitywifi and that wireless connection allowed the app to connect to my TP-Link router. However when I connected to my TP Link wireless connection the app did not...

@Tony I am connected to the TP Link's wifi via my Android mobile device. I verified I am not on guest network and that there are no parental controls.