@Riley_S My phone, apple tv, and device are all up to date on the latest software/firmware. I have done multiple hard resets, with nothing working. I've been asked by support to send the unit in for...

I have 4 EP25 smart outlets. 3 of them are on firmware version 1.0.8 and work (barely, but they work with some finess). The 4th outlet was having some trouble connecting so I did the trick where you...