Widgets are not working for me on iOS18. This is not a "legacy" widget problem mentioned in some other threads because I just set up my camera a month ago and I am now trying to set up widgets for the first time.

When I add the widget from the iOS home screen, the widget says, "Sign in to Tapo to use this widget." But I'm already signed in! I've tried signing out and signing back in. I've tried restarting the phone. No matter what happens, I get this message. If I click on the widget and select "edit widget" then "add item," the menu is blank. I do have shortcuts in the app that should be showing up here, and yes, I specifically added the shortcuts widget.

Meanwhile, if I go into the app, and I go to "Me" then "Widgets," no widgets appear and I do not even get the menu shown in the help page (https://www.tp-link.com/us/support/faq/3313/). I get an explanatory screen where the only options are to go back and a big button saying "how to use," which is just more explanation.

Help! Thanks.