From support:

"We shared your feedback with our engineers, and learned that the team is currently investigating on an issue that may relevant to the problem you've reported.
To add in your case and help with the issue, can you tell us what troubleshooting you've already done on your KC100 aside from restarting your phone?"

"The cameras are still supported and will not be end of life anytime soon. There just might be some issue with the service which our engineers are currently looking for. We'll follow up you through your email for updates and status of the case."

  @Wayne-TP at this point the cameras and lights work.  They mostly worked as of 2 am CST last night.