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Brand new... it simply won't connect. Instructions are useless. (I keep following them but they do not work.)
What's the error message during the setup process? Please share a screenshot here and more information about the troubleshooting steps you have tried.
Providing additional details about the specific problem you're facing would greatly enhance the ability of both official staff and community users to provide more tailored and useful suggestions.
You may refer to the suggestions here if you haven't read it. What should I do if I fail to configure the Kasa device?
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