Welcome to the Robotic Vacuum and Mob Module from Tapo!

This thread was created to provide common troubleshooting steps and collect user solutions in one location.

Before submitting a new thread, please search through the existing posts to ensure that your problem has not already been solved by another user or moderator. Most issues experienced can be solved using the below FAQs and the existing threads on the forum.

Our Team Has Already Created a Feature Collection of FAQs relating to Tapo’s Robotic Vacuums. Please Visit this page of Commonly Experienced Issues and Common Questions to see if your question can be answered without having to wait for a response.

FAQ: Answers to All Your Questions on TP-Link Robot Vacuums

Tips for Creating a New Thread:

When Creating a new thread, please provide as much information as possible in your posting:

• Provide a Detailed and Accurate Title to help others find the thread if they are having the same issue.
• Please Provide both the Firmware and Hardware Versions in the Fields Provided
• What Behavior are you Experiencing? If there are differences in the devices’ behavior, such as changes in LED lights,  or the sound made by the device.

Featured Threads and Common Topics from the Forum:

Official Threads:

Overview / Comparison of RV10 and RV10 Lite - Now Launched

Using Voice Commands with Your Tapo Vacuum

Auto Emptying Docks for Tapo Robotic Vaccums

User Threads: