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HS210 switch not working correctly

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HS210 switch not working correctly

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS210 switch not working correctly
HS210 switch not working correctly
2020-09-11 21:30:57 - last edited 2024-03-25 15:31:52
Model: HS210  
Hardware Version: V2
Firmware Version:

I installed a HS210 kit to control 2 lights in my kitchen.  One works fine with my Alexa and the other will turn on but not off.  Both of the switches work manually and the one works fine with Alexa.  I tried the support line for Alexa and they were no help, just had me do things I had already tried.  The Alexa chimes like it worked but the light doesn't turn off.  Any ideas would be helpful.

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Re:HS210 switch not working correctly-Solution
2020-09-14 18:15:36 - last edited 2024-03-25 15:31:52

@Mike5559 

 

If you tell Alexa to turn off the switch, tell it again to see if it then turns off, does the app do the same thing where you need to turn it off twice to finally turn off?

 

I believe if an HS210 is installed on the side of the circuit that is not providing the power then you need to have it turn off twice. 

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Re:HS210 switch not working correctly-Solution
2020-09-14 18:15:36 - last edited 2024-03-25 15:31:52

@Mike5559 

 

If you tell Alexa to turn off the switch, tell it again to see if it then turns off, does the app do the same thing where you need to turn it off twice to finally turn off?

 

I believe if an HS210 is installed on the side of the circuit that is not providing the power then you need to have it turn off twice. 

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Re:HS210 switch not working correctly
2020-09-14 23:37:57

@Tony I tried to turn it off a second time, that didn't work either. The light works correctly from the app.  I can turn it on and off from the devices in the app.  The thing that's strange is I purchased a kit with 2 switches, the other switch works fine.

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