Issue Report for L535E Product Local Connection Only
Dear TP-Link Support Team,
I recently purchased two of your products: L530E and L535E. I successfully set up both devices; however, I am experiencing an issue with the L535E model.
The L535E device only works in "Local Connection" mode via the Tapo app. When I attempt to use it over mobile internet or a different access point, I cannot control the device through the Tapo app. Interestingly, when connected via Google Home, I can make changes to the device using mobile internet or other access points without any issues.
For comparison, the L530E device works perfectly fine with the Tapo app over an internet connection.
Here are the details of my setup:
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Device Model: L535E V3
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Firmware Version: 1.1.5
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Router Model: EX530V
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I have performed a factory reset on the L535E.
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I tried connecting the device through different access points, but the issue persists.
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I configured my modem with Google DNS (8.8.8.8), although I suspect my ISP does not allow DNS changes.
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I tested wireless channels 1, 6, and 11.
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I also tested the L535E device using an S7 Deco as an access point. The S7 Deco and my main modem use different SSIDs.
Despite these efforts, I couldn't resolve the issue. The L530E device works flawlessly, while the L535E seems limited to local connectivity in the Tapo app.
I would appreciate your guidance on how to address this issue. Please let me know if you need any additional details or logs.
Thank you for your assistance.
First of all, thank you for your response.
I added the Tapo app to Google Home as a linked service, and this way, I can turn my light on and off using mobile internet even when Wi-Fi is turned off. I haven’t connected the device using Matter.
Since Google Home is able to connect to the device, I believe the device can access the internet, but it seems unable to connect to the cloud. However, I am unsure if Google Home communicates with the device through the Tapo cloud or some other mechanism.
I performed a factory reset by turning the device on and off more than five times, waiting for about one second between each cycle. Afterward, I connected it to my Deco network, ensuring that the Deco’s 5 GHz band was disabled and only the 2.4 GHz network was active, but the situation didn’t change.
I also tried configuring the device using a different phone, but the connection still shows as "local only." I then reset the L530E and reconnected it using the phone I originally registered the device with, but the issue remains the same—it only shows as "local connection."
For additional context, I use the same Tapo account on both phones (not different accounts). Currently, I am in a situation where I can control the device over the internet via Google Home, but I can only use the Tapo app when connected to the local network.
Could the device be blocked on the Tapo account? Should I try creating a new Tapo account and registering the device there?
Additionally, I am including screenshots showing that the device appears online in Google Home even when the internet is turned off. If there are any other details I can share to help diagnose the issue, please let me know.
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This is the screenshot of the device when connected to the same network
This is the screenshot when on a different network, where my other device (L530) appears, but the current device does not.
This is the screenshot showing that I can control the device via Google Home when only mobile data is enabled, and Wi-Fi is turned off.