Update making cameras go offline.

Update making cameras go offline.

Update making cameras go offline.
Update making cameras go offline.
Tuesday
Model: Tapo C402 KIT  
Hardware Version: V1
Firmware Version: 1.0.23

Is anyone else having connection issues. After I updated from 1.0.21 all my cameras keep losing connectivity. Everything was working perfectly fine and then all of a sudden my cameras randomly just disconnect and reconnect whenever they want. Most of the time I have to reset them so they can connect again. This is really getting on my nerves. Tell me I'm not the only one...


 

 

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#1
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3 Reply
Re:Update making cameras go offline.
Yesterday

  @Sage_ ,

The latest update for that model included a few features that could affect connectivity, beyond the typical connectivity optimizations that were made.

 

In particular, that model can now record its footage to an H200 on your network, and can use the H200 as a Wireless Access Point, instead of, or on top of your home's wi-fi network. I would recommend navigating to the devices 'Network Priority' settings and seeing if you are able to change any of the settings - especially if you have an H200 Smart Hub in your network.

 

Is there a trend in when the cameras are disconnecting? Are all the cameras the same model?

When connected, do the camears show a strong connection to your home Wi-Fi?

 

When all your cameras are disconnecting, it is typically a network-wide setting that is causing the behavior. Depending on your network and its settings - perhaps try disabling advanced features such as Beamforming or Mesh Technology. If your network uses a more secure security method, you may also try using a lesser method or adding the device to your guest/iot network, which usually uses a lesser security method.

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#2
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Re:Update making cameras go offline.
Yesterday

  @Riley_S I specifically bought a mesh system for this and now you're telling me the new update just completely nullifies it and it's useless. This was working perfectly fine before the update. It is random there is no pattern. They are all the same and you cannot connect a hub to any of them they are all independent.

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#3
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Re:Update making cameras go offline.
12 hours ago

  @Riley_S It's alright I'll do the same thing I did with blink, sell this to a poor soul and go with something better and more reliable.

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#4
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