C425 offline issue
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Hi,
I recently bought the Tapo C425 camera, and it works fine in the first couple of weeks, but this week, it start to encounter "offline" issue. I checked my wifi router, the camera still connect to my wifi, so it should not be the wifi signal issue, Plus I have a Tapo door bell, which almost have the same distance as this C425 camera to my home wifi router and works well. So what could be the reason of this offline issue and is there any other solution besides mannually reset/restart the camera?
Thank you
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Update
This morning also the cam with the new firmware went offline.
Since I'm out and needed to see, I used this trick: I opened the Deco app and looked where it was connected (because I repeat, the cams always appear connected even when they are offline on the TAPO app) and I restarted that DECO. At that point the cam forced the connection to another DECO unit further away and also reappeared online on the TAPO app...
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@__Fabio__ Me too, C425 V1 with latest firmware offline again, and I have the backup hub.
Never had this issue with older firmwares.
One workaround which worked, I was able to reboot the H200 hub and then the C425 connected to it. Why it didn't automatically fall back to the hub, which it's supposed to do?
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I noticed that now all the cams have updated to the latest fw. And I have a cam that is offline (the most important one). Really annoying.
The cam always appears to be connected with full signal to the DECO unit. I also tried to restart the DECO unit where the cam is connected and it reconnected to the same one with full signal. So it is not a WIFI problem but I think more of a problem with access to the TP-Link cloud. The same cloud that transmits data to the management app
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