C425 Camera not Charging

C425 Camera not Charging

C425 Camera not Charging
C425 Camera not Charging
18 hours ago
Model: Tapo C425  
Hardware Version: V1
Firmware Version: 1.2.21 Build 240809 Rel 52696n

New (from Amazon on 11/14/24.  Camera/App work but cam does not charge.

I use the cable/charger that came in the box.  Also tried another charger.

I do not have Cloud service - only use Micro SD.

 

The charge % is now at 63% and never goes up - even after 'charging' for hours.

Instructions say 2 things should happen - but does:

indicator light should blink Amber twice when the charger is attached.

App View should show 'Charging' message.

 

Any suggestions?  I will have to return to Amazon if it does not charge.

 

Also - How do I turn off audio?  I dont want to hear the Cam microphone.

 

thanks

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