Hey @WTFisthis,

At what point in the setup does the setup fail?

After resetting your device and the lights are flashing orange and green, are you able to see the Setup Wi-Fi in your list of networks?

Once it gets added to the network, your device should be available in the app. If it is connecting to the network but the app setup cannot be completed I would:

- Check for Any Active VPNs on your Phone,

- Restart the setup process with the cellular connection on your phone disabled

- Disable Private Addressing on Your Phone for your home network

- If your network supports it, try setting the device up to your guest network or IoT network

- Try setting up the device on another phone,

  @WTFisthis,

If the device is reappearing after it has been removed in the app, I would recommend getting in touch with our support teams directly. They may be able to see what may be happening if it is seemingly having difficulty being removed from the app. 

Since this may be the cause, you could actually consider logging into the Tapo App with your Kasa login and adding the device in the Tapo App, this could at least allow a firmware update if needed. You could then bring the device back over to Kasa with a reset, or you could add the rest of your Kasa devices to the Tapo App via the Kasa Integration.

Also, make sure that you are completing a hard reset by holding the reset for 10 seconds. There is a soft reset that will occur at 5 seconds but will only reset the network settings.