Hey  @JasonAS,

First a few questions:

Have you shared this device with another user,  are you using the RTSP connection, or are you recording to your SD Card?

Are you trying to view the stream locally, or when connected to your mobile network?

Do you see this error when attempting to view the camera from another device? It may be a limitation of your app install rather than the camera.

I believe that the C325WB recently or is about to receive a firmware update, so make sure that you have checked for any available firmware updates to the camera.

I would also recommend providing your feedback on the behavior directly in the Tapo App's Help and Feedback section, as this will go straight to our teams for review.

  @JasonAS,

Thanks for all the additional information, I have brought this to our team to take a look at.

What model of phone are you seeing the behavior with, and what is the OS version of the device?

Also, Did you happen to have any differences in how the two phones are connected to your Wi-Fi? Such as one using a guest network?

  @JasonAS,

Thanks.

The way to gather logs is on the About Screen in the Tapo App, you tap on the logo at the top of the screen either three or ten times, depending on your OS.

You will need to see if the functionality exists in the official release, but I think it is limited to the debug apps that must be manually installed. I can provide a link to the apk if you would like to give it a try, or even see if it happens to fix the behavior even though it shouldn't effect functionality.

It is worth also trying to go into the app settings on your phone and clear all the caches and data through the phone's settings. It is possible that there were configuration files remaining on your phone between reinstalls. I am not positive but I have had luck using this method, along with a phone reboot, when having trouble using other apps on my phone.

  @JasonAS,

That was quick, If you go through the app:

Me > Help&Feedback >  Cameras > Feedback 

You will be prompted to select the camera and fill out a short form where you can add your system logs via a checkbox. This will send a baseline report and logs to the team directly.

Keep your detailed debug log files you exported handy - our engineering team is not available right now so I haven't been able to forward your case, but they will ask you for the logs once in contact with them if they cannot determine the cause from the report.You are just a half step ahead of the game.