KC420WS automatically set resolution from 2k to 1080p
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I have 4 KC420WS. And they all automatically decrease the camera resolution setting from 2K down to 1080P after a week or so. Please fix on next firmware update.
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Hello @mksocal
Thank you for the case report, it is recommended to change back to 2K resolution and observe if issue will happen again.
If so, please share a photo when you find out it is on 1080P, please also check my PM and help collect the app log, thank you.
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Thx for reply. Do I need to uninstall my existing Kasa app from the app store to use the beta app?
And I already changed the resolution back to 2K. It's just a matter of time when it will revert back to 1080p automatically. It's done this since I installed these cameras a month ago. The screenshot will just show 1080p. Nothing else to see. But I will send you the log file if I can figure it out how to access the folders.
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And if I need to use the beta app, then I will.not get regular updates from the app store. Right?
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Edit: feel free to let us know any update, thank you!
@mksocal The app should be an independent app.And you can uninstall the Trial app anytime and install the latest app from the Google play store.
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