When I try to add new HS103 devices, I get the "no internet" pic as shown.  I know the internet and WiFi are working okay because the three other HS103 devices I installed a couple years ago are working fine, as well as several other items that are functioning properly using the WiFi and the internet.

I had a problem like this Dec 2020 - Jan 2021.  I had to send an HS103 unit back to you.  This "no internet" message shows with any of the four HS103 devices I just received and attempted installation with.

I don't know how to find the firmware number.