@Britneyabcnalc 

Hello Britney,  A community is one form of support.  Especially if it's a technical community such as this one.  Here you can get help from not only other TP-Link users but also Admins such as myself.  Contacting support directly It's very easy.  On our website TP-Link.com, you just need to click on support and then contact technical support from the main support menu and you will see all of the methods to reach out to support.  Support can be reached through Phones, Chat and email 24 hours a day 7 days a week.  The direct link for this page is:  https://www.tp-link.com/us/support/contact-technical-support/