ES20M does not respond to motion
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Model: ES20M
Hardware Version: 1.0
Firmware Version: 1.0.8
Hello,
I recently installed two ES20M motion sensing dimmers. Neither of them seem to be able to detect motion in our small bathroom, even if we wave our hands or stand directly in front of the them.
They work perfectly fine as smart dimmers, promptly responding to any in-person button presses plus remote control via the Kasa app, easily adjusting 3 dimmable LED bulbs. Unfortunately, neither of the two dimmers respond to human presence.
Some other notes: The room's temperature is around 65 degrees fahrenheit (we like it cool). Each switch was connected to its own dedicated circuit. The protective plastic shipping wrap were indeed removed from the face of the dimmers. :) Neither turns on from sensing motion in the dead of night when no other lights are on in the house. They also don't turn off after half an hour after they've been manually turned on.
The MAC Address on the one we currently have installed ends in "42:25".
I've included pictures of the ES20M's box and setup, below.
@DestinationTex
- Please factory reset the dimmer switch by press the 'reset button 'on the bottom Left and resin tall in the kasa app, set the same settings and see if that helps solve it.
To better assist with your case, we would like to escalate your case through support email created a support email, please check your email inbox for TKID220420525
1. May I know how far from human and the switch, can you take a photo showing how the location where the dimmer switch has been installed.
2.And help take a video showing people walk in front it and how the dimmer switch response, you could share the video link with us by private message. , use GoogleDrive or OneDrive link.
3.Please share the MAC address of smart switch with us via private message.
Thank you
Thank you for the reply. I double checked that I already had these settings. The firmware is v1.08, HW v1.0, model ES20M and I verified that it said that no firmware updates are available. My app is also up to date according the the (Android) Play store.
I can wave my arms and dance like a clown, up close and far away, but the light does not activate with the motion. It is operating fine via the physical button and via the app to turn on/off/dim the light.
Here are my screens.
@DestinationTex
- Please factory reset the dimmer switch by press the 'reset button 'on the bottom Left and resin tall in the kasa app, set the same settings and see if that helps solve it.
To better assist with your case, we would like to escalate your case through support email created a support email, please check your email inbox for TKID220420525
1. May I know how far from human and the switch, can you take a photo showing how the location where the dimmer switch has been installed.
2.And help take a video showing people walk in front it and how the dimmer switch response, you could share the video link with us by private message. , use GoogleDrive or OneDrive link.
3.Please share the MAC address of smart switch with us via private message.
Thank you
