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Is there a Kasa/TPLink cloud problem?

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Is there a Kasa/TPLink cloud problem?

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

DEcosse

2022-03-08 16:16:12

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Registered: 2021-07-14

Is there a Kasa/TPLink cloud problem?

2022-03-08 16:16:12

Suddenly yesterday evening I had multiple devices become 'unresponsive' in Alexa

5 devices (out of 29 Kasa devices in my network) all at the same time suddenly have this issue.
The devices vary - some bulbs, some HS200, some HS220

I can delete all 5 devices from Alexa, and then they are rediscovered automatically having Alexa search for new devices

The devices all control properly from the Kasa app, (i.e. turn on/off/dim as appropriate), just not from Alexa

Since they work with local control from app, the devices are clearly connected to my wifi and functioning - so I would think it might possibly be a Kasa/TPLink Cloud issue? (although it's odd that they are stil discovered in Alexa, just not controllable)

Anyone else have similar issues?

Comments from Kasa/TPLink support staff?
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DEcosse

LV3

2022-03-08 20:13:21

Posts: 206

Helpful: 138

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Registered: 2021-07-14

Re:Is there a Kasa/TPLink cloud problem?

2022-03-08 20:13:21

I turned off my router (TPLInk) and re-started - no difference.

I deleted the 'Table Lamp 1' device (bulb) from the Kasa App and rediscovered - it came back on line, Alexa discovered it automatically and it was operable.

I waited a while longer just to see if the other came back on-line, they did not

So I proceeded to delete and re-add the other problematic ones.

I did the Kitchen Deck Lights device - HS220 dimmer; it too came back on-line and was discovered - and active - in Alexa

Here's the next weird part - I went to repeat that delete/re-add the process on the remaining three devices and suddenly they were back active again without any action on those.

So I'm thinking there HAS to have been a Cloud issue .....

Solla-topee

2022-03-21 01:33:50

Posts: 13704

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Registered: 2020-05-19

Re:Is there a Kasa/TPLink cloud problem?

2022-03-21 01:33:50

@DEcosse

As far as I could tell, there isn't known cloud issue recently, can you help provide some case details here to help us locate the issue:

the model of Wi-Fi router and network topology, like ISP XX _- router archer C7 <wireless>HS200
How long the kasa switches has been working with the same router. Did you recently update router firmware or change router settings before the issue started?
Does kasa connect to the router directly or through an extender or mesh system?
Can you share the Mac address of smart device which has the problem to us via private message?

For ' local only' error, you could try some suggestions here

Reboot kasa device when device becomes local only
Change router's DNS to 8.8.8.8/ 8.8.4.4
Check router firewall log/ settings, and see if any tplink domain or related request has been blocked by router.
Make sure device is connected to router directly, not through other AP or Range extenders
Make sure kasa firmware Kasa APP version are both up to date
Check if there is any Advanced settings on router like access control/ parental control/ Mac Filtering /Band steering/ IP optimization settings may affect the smart device

Thank you

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Is there a Kasa/TPLink cloud problem?

Is there a Kasa/TPLink cloud problem?

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