Kaasa Smart Wi-FI plug mini not connecting to New Wifi

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Kaasa Smart Wi-FI plug mini not connecting to New Wifi

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

GJ1

2022-02-24 22:35:40

Posts: 2

Helpful: 2

Solutions: 0

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Registered: 2022-02-24

Kaasa Smart Wi-FI plug mini not connecting to New Wifi

2022-02-24 22:35:40

Model: HS103

Hardware Version:

Firmware Version:

Hi there,

My smart mini plug was working just fine until we got a new router/new wifi. I have tried and tried to add 2 plugs to the new wifi. Everytime I've input the new wifi I get no further.

I've tried holding the side button down to reset the plugs, nothing seems to work.

Now I need professional assistance.

Thanks so much.

1 Reply

Solla-topee

2022-02-25 02:14:37

Posts: 13716

Helpful: 2369

Solutions: 2037

Stories: 8

Registered: 2020-05-19

Re:Kaasa Smart Wi-FI plug mini not connecting to New Wifi

2022-02-25 02:14:37

Hello @GJ1

Please make sure the correct WiFi password was put in during set up process.

Turn off VPN on the phone during set up process.

Here is a troubleshooting article that may help, please give it a try:

What should I do if I fail to configure the Kasa device?

Can I know the error message on Kasa app; model of new Wi-Fi router; model of phone and its Android or IOS version?

You could try to connect plug to a mobile hotspot WiFi, update firmware, then connect it back to Wi-Fi router and see if that helps.

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Kaasa Smart Wi-FI plug mini not connecting to New Wifi

Kaasa Smart Wi-FI plug mini not connecting to New Wifi

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