Time Sync Issue

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Time Sync Issue

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Time Sync Issue

Lauranator

2021-09-30 15:59:32

Posts: 13

Helpful: 15

Solutions: 0

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Registered: 2021-07-27

Time Sync Issue

2021-09-30 15:59:32

Model: KC115

Hardware Version:

Firmware Version: 2.3.9

I have hardware version 3.0 (your drop down menu to select this only shows V#'s)

The sync issue is this: I keep getting messages telling me to sync my time with Kasa Cam. I do this, then the a few days or so later, the same message comes up, I sync again.... and this routine keeps repeating.

I related issue is that when I click on Activity tab it says "no activity has been detected in the past 3 hours", which isn't true, there has been detected activity and recorded clips. I mentioned this issue here a while back and I was advised to check to make sure the time was synced ... which I did, but, as I said it won't stay in sync. Sometimes it does, sometimes it does not.

1 Reply

Solla-topee

2021-10-08 08:46:02

Posts: 13254

Helpful: 2280

Solutions: 1893

Stories: 8

Registered: 2020-05-19

Re:Time Sync Issue

2021-10-08 08:46:02

Hello@Lauranator ,

Thank you for your feedback, may I have a photo of the Syn Time message on the Kasa app?

If app always remind to sync the time, you could try to lower the firewall settings on router & Modem. And check if router firewall has blocked any requests from kasa camera.
Check if there is any Advanced settings on router like access control/ parental control settings may affect the camera
Change router's DNS to 8.8.8.8/ 8.8.4.4
Make sure camera is connected to router directly, not through other AP or Range extenders
Make sure tapo firmware in Kasa app and Kasa APP version are both up to date

If the same problem, may I know the model of your router? Does camera connect to Wi-Fi router directly or through extenders?

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Time Sync Issue

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