HS100 all stopped working.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

HS100 all stopped working.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Wsvoboda

2020-12-29 00:16:04

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-12-29

HS100 all stopped working.

2020-12-29 00:16:04

Model: HS100

Hardware Version: V2

Firmware Version: 1.5.6

Have a ton of Tp link switches. All have been working great with Alexa and the Kasa app for over a year. This week, suddenly every HS100 stopped working. All the other plugs are fine. They don't even work in the Kasa App. Sometimes they will appear and say local only. They do not stay online for more than a minute. I removed them from my account. Reset them and updated firmware. No luck. I now have 4 useless bricks. Any fixes?

1 Reply

Carl

2020-12-29 20:03:40

Posts: 3781

Helpful: 1127

Solutions: 83

Stories: 25

Registered: 2018-11-01

Re:HS100 all stopped working.

2020-12-29 20:03:40

@Wsvoboda

That would be something we would need to investigate further. However it would require some personal infromation such as the MAC addresses of the plugs, the hardware version as well as your Kasa Account ID. Please Email Kasa.Support@tp-link.com and our kasa support team will assist.

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!

HS100 all stopped working.

HS100 all stopped working.

Information

Voters 0

Tags