HS100 all stopped working.

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HS100 all stopped working.

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Wsvoboda

2020-12-29 00:16:04

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Registered: 2020-12-29

HS100 all stopped working.

2020-12-29 00:16:04

Model: HS100

Hardware Version: V2

Firmware Version: 1.5.6

Have a ton of Tp link switches. All have been working great with Alexa and the Kasa app for over a year. This week, suddenly every HS100 stopped working. All the other plugs are fine. They don't even work in the Kasa App. Sometimes they will appear and say local only. They do not stay online for more than a minute. I removed them from my account. Reset them and updated firmware. No luck. I now have 4 useless bricks. Any fixes?

1 Reply

Carl

2020-12-29 20:03:40

Posts: 3808

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Registered: 2018-11-01

Re:HS100 all stopped working.

2020-12-29 20:03:40

@Wsvoboda

That would be something we would need to investigate further. However it would require some personal infromation such as the MAC addresses of the plugs, the hardware version as well as your Kasa Account ID. Please Email Kasa.Support@tp-link.com and our kasa support team will assist.

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HS100 all stopped working.

HS100 all stopped working.

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