HS200 Smart Switch stopped functioning with Smart Action
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HS200 Smart Switch stopped functioning with Smart Action. The Smart Action worked with the switch just fine for month and a half, then 12/5/2020 just stopped work. I've reset the switch multiple times. Deleted the group that the smart action controlled, recreating it and the smart action that controlled it multiple times. The group works fine from the app and I can tell the switch is functioning both from physical pushes as well as from the app. I'm missing something but can't figure it out.
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Please delete and recreate the smart actions. If the smart actions still fail to run, please reach out to our support team.
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@Tony Thanks! I had done that several times without success. But when I got home from work yesteray everything was working normally. Who knows, but happy the issue resolved itself.
Tony wrote
Please delete and recreate the smart actions. If the smart actions still fail to run, please reach out to our support team.
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@Tony. I did multiple times and on multiple days, never worked. Then yesterday evening late, just out of the blue, I decided to try the switch again and it worked and it worked today.
I don't have a clue what might have changed as my internet service is the same, my router is the same, and I had not deleted and recreated the action in a couple of days. Do you have a guess as to what would cause this?
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This happened to me too
I had made nothing for it to fail nad it works intermittently something it does but most of the time it doesn't and the funniest part is that TP-Link support lacks of support
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Hello,@Moises2k sorry for the delayed response, may I know did the smart action work again?
If smart actions stop working, you could check things below:
- Make sure kasa device could be controlled on the kasa app remotely * when phone is not connected to home wifi but using mobile data or
- Confirm Kasa device firmware and app are both up to date
If still the same issue, can you help confirm things here:
- Smart Action settings or how to use smart action & the error message when use smart action , please attach some photos if possible
- Your time zone, and the exact time of smart action failure, e.g. 8:45am: xx failed, error XX , time zone: UCT +0
- model of your Tp-Link devices, and please share the Mac address of kasa device to us via private message, thank you
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