This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
We had a power outage and now several of my smart plugs wont stay connected to the WiFi. They connect for 2 minutes then disconnect. Then connect for a few minutes and then disconnect. I've tried resetting and re-installing, still wont work. Have other Hs100s that have no issues.
Its quite possible that the units took a power surge and were damaged. Power issues are not covered by the limited warranty as its not a manufacture defect however if they were working fine for even a short time after the power outage then we would not be able to say the power outage caused the issue and could then possibly setup a replacement if they products were still under warranty and purchased from a authorized retailer. You would need to work with support and provide that information. Please contact Kasa.Support@tp-link.com to work with us and provide that infromation.
Helpful: 0
Views: 1042
Replies: 1
No one has voted for it yet.
We use cookies and browser activity to improve your experience, personalize content and ads, and analyze how our sites are used. For more details, please read our Privacy Policy.
