Smart Home Community > Kasa Smart Plugs > 'Failed to resolve command' with new update
< Kasa Smart Plugs

'Failed to resolve command' with new update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

'Failed to resolve command' with new update

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
'Failed to resolve command' with new update
'Failed to resolve command' with new update
2019-12-20 15:41:48
Model: KP400  
Hardware Version: V1
Firmware Version: 1.0.10

Since upgrading the Kasa app to 2.18.0 Build 900, I can no longer communicate with my outdoor plugs. When trying to set a schedule I get "Failed to resolve command." When I try manually the error I get is "Device Unreachable" though I am on the same network and with strong signal.

 

Anyone else seeing this?

  2      
 
  2      
 
#1
Options
5 Reply
Re:'Failed to resolve command' with new update
2019-12-20 18:16:08

@KeithReed 

 

Are you able to manually control the device (turn on and off) both from the local network and from a remote network such as your phone's LTE?

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
  0  
  0  
#2
Options
Re:'Failed to resolve command' with new update
2019-12-20 20:18:09

@KeithReed It wold not work with either. I did a plug/unplug of each affected device and they started working again. I'm guesssing ti was realted to the app upgrade and cache or some other artefact had to be cleared out of the end devices.

  1  
  1  
#3
Options
Re:'Failed to resolve command' with new update
2020-04-13 11:26:26

I am having the same issues.   Did you ever get yours fixed?

  1  
  1  
#4
Options
Re:'Failed to resolve command' with new update
2020-04-19 22:47:59

@KeithReed Resetting the devices did it for me.

  0  
  0  
#5
Options
Re:'Failed to resolve command' with new update
2021-02-23 16:36:45

Having the same problem.  Resetting did not work.

  0  
  0  
#6
Options

Information

Helpful: 2

Views: 1766

Replies: 5

Related Articles
 HS220 - update failed
2037 0
 Firmware Update Failed
12042 0
 HS210 only respond to Alexa command of “on”
763 0
 How speed up Siri command via Shortcuts?
361 0
 Kasa devices on Alexa command not responding
147 0
 Switch schedules on and off on multiple devices with one command
309 1
About Us
Press
Copyright © TP-Link Systems Inc. All rights reserved.