3 way Dimmer switch?
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Does TP-Link have any plans in the near future to release a 3-way dimmer switch? I have the HS200 and HS220. I would love it if the HS220 had the 3Way capability.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@titanvex Awesome please post back your result. Maybe these things need a firmware update or something....
- Copy Link
- Report Inappropriate Content
Astone595 wrote
@titanvex Awesome please post back your result. Maybe these things need a firmware update or something....
@Astone595 Hopefully it is just a firmware update that's required. If it's due to a hardware design flaw, then we could end up waiting a long time for revised product to make it to store shelves.
Has anybody installed the switch and had it work correctly?
- Copy Link
- Report Inappropriate Content
I don't receive mine for another few days, but will test as well. For those that do have them in hand, what hardware version is listed on the unit? I ask because the support site lists 2 hardare versions, V1 and V1.80:
https://www.tp-link.com/us/support/download/ks230-kit/v1/
So it would be interesting to know what version is the initial shipped hardware release And are you using with LED lights or incandescent?
Also are there any "Smart Dimmer Configuration" options? If so can you use that option for a long press using a preset or instant on/off? That might be a workaround worth exploring.
- Copy Link
- Report Inappropriate Content
Hello Everyone
I am happy to see that some of you have recieved their products, but concerned that a few have reported issues. We are defiantly listening. What i would like is for anyone who has had issues with their product post installation to contact our local support team directly, even if you are not in the US we will still collect the information and get it to our engineering team for review.
What we need you to send in your email is the following
Name:
Email address or best contact number:
Where you are located:
What concern you are having:
What troubleshooting you preformed:
This can be sent to ussupportteam@tp-link.com
This will not only help us collect this infromation in one place but also help us develop a solution as quickly as possible.
Thank you
- Copy Link
- Report Inappropriate Content
I installed mine today - bought 2 but only installed 1 initially to see if it works. It is hardware version 1.0. I have the exact same issues that others are saying. Lights turn on, then immediately turn off. Doesn't matter if I turn the lights on with the switch or with the app. I will be reaching out to support, as per Carl's suggestion.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
@Carl How does this happen? After all the time it took the development team to get this to market you would have thought this would have been highly tested. It certainly does not appear to be working correctly in real world conditions. Or maybe the setup instructions are flawed. Maybe you could have R& D pull some from manufacturing and do some testing and see if they find the same issue.
It would be surprising if this were just a firmware glitch that was not caught prior to release to sales.
Did any field fest sites have this problem? I assume this went through an extensive Beta test series before release.
- Copy Link
- Report Inappropriate Content
To be honest I don't know. I know we did local and beta testing, but I also know there was a mistake made that allowed the product to ship earlier than they were supposed to. I doubt that had anything to do with it. I know there are some specialized functions with the Dimmer switches itself, I am trying to get that infromation right now to share but I do not have it or details yet. It is possible these concerns are related but I just can't say for certain.
- Copy Link
- Report Inappropriate Content
Is there a way to identify who these buyers are and blacklist them? This is pure scalping. We should order one from them and then return it opened.
- Copy Link
- Report Inappropriate Content
This link doesn't seem legit. The product doesn't even show up in the Kasa store. I wouldn't trust buying from here.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 40
Views: 152560
Replies: 692
Voters 40
