3 way Dimmer switch?

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3 way Dimmer switch?

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Re:3 way Dimmer switch?
2021-10-02 06:36:28

@Carl 

 

I'm still having issues with the satellite switch not even showing the ring or doing anything. Is there anyone I could contact about this? I'm sooo close to just returning them,but I want to use them so bad. Please help. Thank you

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#386
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Re:3 way Dimmer switch?
2021-10-03 03:12:34

I might have the same issue as @EricDG. My main works well but my satellite doesn't. When I press any button on the satellite, it make it brighter for a second then it returns the lights to normal. If I hold the button it make it brighter for the time I am holding it.

I am not sure if this issue is caused because of a bug, and issue on the device or I did something wrong. On the satellite box there was 3 cables. I plugged 2 on the satellite and I left the last one unplugged, is that correct?

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#387
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Re:3 way Dimmer switch?
2021-10-03 11:32:35

@Aksdenn this happened to me when I had accidentally reversed the traveler and load wires in the satellite... might be worth trying to swap them.

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#389
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Re:3 way Dimmer switch?
2021-10-03 13:39:25

@ChrisNorthNJ thanks for your help but I am pretty sure I didn't reverse the cables because the traveller 2 cable is red. I tried anyway because, who knows, and I end up with the same results. The satellite switch doesn't work. I can't turn on the lights on it and when it's on, it just makes the lights stronger for a second.

 

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#390
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Re:3 way Dimmer switch?
2021-10-04 18:16:08

Hi Everyone!

 

The Official firmware is live. If you have not already please upload the new official firmware and let us know how it goes.  The process is simple. 1. Log into the Kasa App 2. Tap on the 3-bars in the upper left corner 3.  Tap on Settings  4. Tap on firmware update and finally 5. Tap on Smart Switches to start the update.  

 

We also have this survey.  https://forms.office.com/r/EAz1R76k6V.   We aren't able to post this as an clickable link so just copy and paste in your browser's URL.  If you can please respond and answer a few questions related to this experience.  

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#391
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Re:3 way Dimmer switch?
2021-10-04 18:18:32

@EricDG 

 

Hi Eric.  Yes reach out to me at ussupportteam@tp-link.com.  This way i can collect your contact information and complete details.  I will then work with the QA team and or schedule a tech to call you to help resolve this.  

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#392
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Re:3 way Dimmer switch?
2021-10-04 18:22:07

@Aksdenn 

 

It doesn't much matter which traveler is witch.  What is important is that they are labeled and used the same way in both switch boxes.  This mean if the red wire is traveler 1 in the first box then in the satellite box it must also be traveler 1.  Another potential issue is if you have the Load and traveler 1 mis-wired.  This is typically going to be the most common occurrence since they are both black wires and harder to tell apart. 

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#393
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Re:3 way Dimmer switch?
2021-10-04 18:29:12 - last edited 2021-10-04 18:45:51

Hi @Carl,

 

I'm a bit confused and disappointed.  I just updated and I'm still seeing v1.09 with all the same bugs.  Have any of these been resolved?  Many of them are showstoppers:

 

1. The round nightlight is always on regardless of whether the lights are on or off. (remote switch only)

2. The round nightlight is much brighter than other kasa switches including the main switch. (remote switch only)

3. The round nightlight ignores the on/off toggle setting in the kasa app.  (remote switch only)

4. The dim level LEDs don't all light up to the left like all the other kasa switches with the v1.09 update installed. (both switches)

5. Long Pressing including custom settings works but Double Tapping doesn't work and behaves like a single tap to turn the lights on or off. (remote switch only)

6. Amazon Routine to toggle switch off fails with Alexa and the kasa app reporting the lights off when they are actually still on.

7. Switch is not editable when setting up a scene.  The default setting is 100% and the app won't advance to edit page.

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#394
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Re:3 way Dimmer switch?
2021-10-04 18:32:24

 

Carl wrote

Hi Everyone!

 

The Official firmware is live.

...

@Carl

 

Hi Carl

Can you tell us which bugs are supposed to be fixed by this update, and which are still outstanding issues (kinda like release notes)?

 

Thanks

 

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#395
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Re:3 way Dimmer switch?
2021-10-04 22:26:50

@Carl I'm not seeing an available update for the switches when I follow those instructions in the app. Any chance it's not rolled out to everyone yet?

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#396
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