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Hs210 always on

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Hs210 always on

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hs210 always on
Hs210 always on
2019-01-05 23:28:13

I have a hs210 that is always on and will not turn off. 

 

Any ideas?

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#1
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Re:Hs210 always on
2019-01-06 00:42:45
troubleshooting on the switches one of the switches one side of a traveler is always on in one side of the traveler is always off no matter what you do. Would this switch qualify for a return or would I have to send the whole kit back.
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#2
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Re:Re:Hs210 always on
2019-01-07 19:52:27

@PittSteelerfan 

 

 

 

Before i jump to any conlusions i would need more information.

 

1.  Are both siwtches connected to the same 3-way run?

2.  Are both switches setup in the Kasa Smart app?

3.  What are the status of both switches in the Kasa app?

4.  Are the lights being controled correctly?

5.  Can you control the lights manually on and off from both switches?

6.  Where do you see the always on status?

 

If it helps you can also provide video or photos 

 

Thank you 

 

Carl | TP-Link Support 

Check out the Latest: Recent Smart Home Features and Updates for Tapo and Kasa Securing Your TP-Link ID with 2FA:Deco and Tether | Smart Home Splash into a Smarter Summer with Sub-G Sensors, Matter, and Apple Home!
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#3
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Replies: 2

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