HS105 plugs(3) used to work with Alexa, now all say "unresponsive"
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello. I have three HS 105 plugs right now and have never had an issue controlling them with Alexa. Starting a day or so ago, all three plugs fail to be controlled by Alexa, it just says "Sorry somethings wrong..." for all three, says to disable, then re-enable, which I have done many times without success. It lists all three as "Skill is unreponsive" under the device plug section. Even if I delete and re-add no joy, from either the Kasa or Alexa app. The Kasa app has no problem turning them on and off. I did try the steps on the page to enable them on Alexa(which as mentioned has worked for months and months), and my wireless connections are fine, internet up, changing the remote control status in the app rediscovers on Alexa, but no good. Any help would be appreciated. Thanks.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
Yes - it’s the same email address. I have not heard from you. Is there a fix for this or are these two plugs garbage now? Do I start looking for a new company’s plugs that work or will there be a fix for this?
- Copy Link
- Report Inappropriate Content
I forwarded your infromation to our hour R and D team. However right now its National Day celebration and they are currently out of the office. We should have word back by 10/8. I will reach out to our local Kasa team in the mean time to see if they can provide an update.
- Copy Link
- Report Inappropriate Content
- Copy Link
- Report Inappropriate Content
1. Kasa mini plug
2. HS105
3. 1.5.6
4. Can you control the device locally (same network) from the Kasa app - YES
5. Can you control the device remotely (LTE or different network) from the Kasa App - YES
6. Any error message you receive from Alexa - "SERVER UNRESPONSIVE"
- Copy Link
- Report Inappropriate Content
@Carl The exact same problem
- Copy Link
- Report Inappropriate Content
Model HS100
Version 2.0
I don't know where to find firmware version
not since i did the hard reset. could before that.
don't know
"something's not working"
- Copy Link
- Report Inappropriate Content
1. Device Model
HS100
2. Model Version
2.0
3. Firmware Version
1.5.5
4. Can you control the device locally (same network) from the Kasa app
Yes
5. Can you control the device remotely (LTE or different network) from the Kasa App
Intermittently
6. Any error message you receive from Alexa
Device is unresponsive
I have also tried a different router and the problem persists.
- Copy Link
- Report Inappropriate Content
Model Version: V3.3
Firmware: 1.0.18
It can be controlled by Kasa app via wifi, not sure off network though.
Error message is in Alexa app: Skill is unresponsive
Thanks
- Copy Link
- Report Inappropriate Content
I have a to link WiFi plug that is flashing orange and blue and the plug is none responsive.
I have tried resetting it many times with no results.
please reply
jeff meister
- Copy Link
- Report Inappropriate Content
@yopep1 same as everyone else. Was working fun until the past week. I can't controlled itthrought Kasa app
- Copy Link
- Report Inappropriate Content
Information
Helpful: 14
Views: 45325
Replies: 158
Voters 5
