@Carl In post #17 you said,

Carl wrote

@Faja4x 

 

 

Right now the only way to really do this is to delete all of the devices off the orginal account.  Sign in to the new account and the account should "find" preconfigured devices and ask if you would like to add them.  If this doesn't work let us know by Tagging Carl, Ryan or Tony to your reply.

I want to make sure that I understand this correctly before doing anything. Are these the steps to change the associated email address?

1. Delete all my devices (7 smart plugs in my case) from my current account.
2. Create a new account with the new email address.
3. Log into new account.
4. The app will now find the my smart plugs without me having to go up to each one, resetting it to factory settings and adding again through the set up routine.
5. On finding them, I just add them to the new account.

Does this sound correct? I'm thinking specifically of #4 which would be the most time consuming if I have to go through the reset/add routine.

Thank you.

Totally agree with the need.

I am in the process of transferring dozens of accounts from to a new one that is no longer tied to any single internet provider, and TP-Link is one of the few that doesn't give this option.

TP-Link, please note:

• Banks can do it
• Video streaming providers can do it
• Amazon can do it
• Cloud providers can do it
• Shall I go on?

Please, add this fundamental feature.

@DavidWJ Did it work for you, or did you have to start from scratch?

I'd like to point out that this doesn't work at all I tried making a new account and removing one device from the other account and adding it to the new one. If you remove a device it resets it in the device and it has to be reconfigured. So if you have a lot it's going to take a while. 

@crispen 

I went through this today. When I created a new account, I had to reset all my plugs and connect them via the steps required in the Kasa app. Because I had also connected these devices to Amazon's Alexa, I had to disable the integration, then re-enable it using the new account credentials. After that, I had to reconfigure the outlet settings within the Alexa app as well as reconfigure the settings on each plug (I have 8, with four more on the way to me). Including the Chat to determine how I could change my email address, I lost two hours of my day dealing with a simple concept of changin an email address.

It is ridiculous that TP-Link cannot provide a more efficient method of changing account usernames. I'm even angrier now that I see a fix for this issue has been requested for three years.

@MiKasa 

I completely, totally, emphatically agree with you wholeheartedly MiKasa🙏!

This is a disgusting state of affairs and THREE YEARS is pathetic.. They should hang their heads in shame😡.