Hi @R73018 Thanks for reaching out to us. Sorry to reply you late. May I know can you see there is remote control option on your plug's “Device Settings” page? For this remote control issue, please...

Hi @Errrrrik Thanks for reaching out to us. Sorry to reply you late. Forum has been busy recently. Please follow this instruction to do some basic troubleshooting first:...

Hi @Sillyxwabbit Thanks for reaching out to us. Sorry to reply you late. What we can provide you is the guidance of HS210 KIT wiring. For further assistance, I am afraid you need an electrician to...

Hi @jaybay Thanks for reaching out to us. Below is the instructions of Smart Dimmer Switch wiring: GREEN wire on switch to green/bare copper GROUND wire. WHITE wire on switch to NEUTRAL wire. Two...

Hi @chenpan Thanks for reaching out to us. Sorry to reply you late. Forum has been busy recently. Ground line is not necessary, but lacking ground line may cause possible safety issue. The purpose of...