@Ryantm Does the existing switch have 2 wires or 3 wires?

@problem1985 If the old switches had the white wire attached to the switch, then they are not the neutral. The white and red are probable the travellers, black the common/load. Unless you have...

@TaraV You can put both wires to the common screw, or you can add a short jumper and wirenut them together, then connect the jumper to the common screw.

@TaraV treat the two black wires that are on the black screw as one(the common), the other black and the red are travelers.

@Manas20 It's all or none.

@RBC Delete the app from your phone, then reinstall and log on.