@Hanshan I followed the instructions outlined in case #1 at the link provided below and lost internet connectivity for approximately 90 minutes. https://www.tp-link.com/us/support/faq/2400/ During...

@rwsmoke You can find the hardware version on the bottom of your deco unit Also please ensure that your network is configured according to either the first or second examples in this image:...

@JustAllen I recommend the following steps: 1. Reconnect the old router. 2. In the Deco app, navigate to More > Advanced > Operation Mode and select Access Point mode. After making these changes,...

@Spanky1948 To access the settings, please follow these steps: 1. From the main deco screen, select "More" at the bottom. 2. Navigate to "Wi-Fi Settings." 3. Choose the option "2.4 GHz & 5 GHz...

@WyattL Are you getting any error message on the deco app? What colors are your decos displaying? Also do you know the model number and the hardware version? Both can be found on the bottom of your...

@JustAllen Have you tried turning off the 5g broadcast? It may be interfering with the set up of your device