Will this issue happen on both 2.4G and 5G? How about the wired connection? You may plug a computer to the router with an Ethernet cable to have a check. If only wireless has the disconnection issue,...

Haha, glad that you have just made it.

I found an answer on TP-link website。 Q: What encryption types do our Smart Home products support?[/FONT][/FONT] A: Our Smart Home products do not support portal or WPA/WPA2 Enterprise networks. For...

For the first problem, you should check whether your devices support 5GHz. You can have a google. If any one of your device supports 5Ghz, but it can't see the 5Ghz network, change the 5GHz channel...

You can simply press on the device, slide to the left, press on delete , if your phone is iphone. For Android phone, press on the device longer, then it will a option for you delete it.

Cloud Account is the first step to enable the remote control. Here is an instruction you can follow to link kasa with alexa: http://www.tp-link.com/en/faq-948.html You may need to login with the...