Solution Deco M9 Plus 1.8.0 Firmware Update - Downgrade Solution Available for Select Cases
This Article Applies to
Deco M9 Plus_V2/V2.2_1.8.0 Build 20241202 Rel. 38518
Phenomenon Description:
Recently, our teams have received user feedback regarding the Deco M9 Plus Firmware Version 1.8.0 Build 20241202.
Users have reported that certain devices are unable to access services such as Netflix, YouTube, Microsoft Teams, and various Google applications, while other devices function properly on the same Wi-Fi network.
Possible Solutions:
The underlying cause requires further verification at this time. We will keep the community informed of any updates or improvements.
In the meantime, if your Deco M9 Plus is exhibiting these characteristics after updating, our engineers have provided a beta firmware that allows downgrading from version 1.8.0 to the official version 1.6.4 without requiring a factory reset, ensuring that your original network configuration remains intact:
Deco M9 Plus_V2/V2.2 | Deco M9_Plus_20250124_Beta Firmware |
Update Instructions:
- Please Install the Beta Firmware Manually via the Web UI.
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Then, update to the official 1.6.4 firmware release
Thank you for your understanding and cooperation. Our engineering team is actively working to identify the cause and we will provide an update when one becomes available.