Account Security
Security Concern: Unauthorized Replacement of TP-Link Mesh Device
Post Content:
Hello,
I am reaching out to the TP-Link Community with a deeply concerning matter that I hope someone here can help me address. Recently, I purchased a TP-Link mesh network system from Amazon. Initially, both devices in the system were identical and functioned perfectly. However, I later discovered that one of the devices was replaced with a different model.
This discovery is alarming, as it suggests unauthorized physical access to my home. I have reported this incident to law enforcement and my internet service provider (Xfinity), but unfortunately, these avenues have not yielded a resolution.
I am reaching out here because this situation involves potential security risks, and I am hoping TP-Link can provide assistance. Specifically, I would like to know if it is possible to trace the ownership history or other identifying details of the replaced device. This information would greatly assist in resolving this issue.
Your guidance or support in investigating this matter would not only help me but also demonstrate TP-Link’s commitment to customer security and satisfaction.
Thank you for taking the time to read this post. I appreciate any advice or assistance you can provide.
Laken
